Retail Supervisor at LEGOLAND Discovery Centre

East Rutherford, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

21.75

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail supervision, Team leadership, Customer service, Inventory control, Merchandising, Point-of-sale systems, Staff training, Performance management, Conflict resolution, Communication, Multitasking, Operations management

Industry

Entertainment Providers

Description

What you'll bring to the team 🎉 Retail Supervisor – LEGOLAND Discovery Center New Jersey 🏰 About the Role Are you ready to lead, inspire, and have fun while doing it? 😎 As a Retail Supervisor at LEGOLAND Discovery Center New Jersey, you’ll be the front-line hero driving an unforgettable retail experience for our guests! 🛍️ You’ll oversee daily operations, mentor your team, and even step in as Duty Manager a few times each week. Your goal? Deliver world-class service, keep operations running smoothly, and make every guest’s day magical! ✨ If you have a passion for retail 🛒, a flair for leadership 💪, and maybe even a soft spot for LEGO 🧱, we want to meet you! Qualifications & Experience What You’ll Do Lead the Retail Team on the floor, providing example-based, shoulder-to-shoulder leadership 👥 Deliver top-notch guest experiences while meeting or exceeding KPIs and Mystery Visit targets 🎯 Support training, coaching, and development for the Retail Team 📚 Collaborate with the Retail Manager on schedules, merchandising, and inventory control 📊 Serve as Duty Manager 2–3 shifts per week, overseeing operations across the attraction 👑 Motivate, mentor, and give feedback to your team, keeping energy high and morale strong ⚡ Handle guest complaints professionally and ensure proper follow-up ✅ Maintain clean, safe, and visually engaging retail areas 🧹🛒 Support recruiting, onboarding, and ongoing training for new team members 👋 Monitor performance metrics, including sales, dwell time, and team KPIs 📈 What We're Looking For Experienced in retail supervision or management, ideally within a high-volume retail or visitor attraction environment 🏪 Organized, proactive, and able to multitask in a busy, high-energy environment ⚡ A natural leader who inspires, motivates, and coaches a team to succeed 💪 Comfortable handling guest issues with professionalism and care 🛎️ Enthusiastic about delivering excellent customer experiences and having fun 🎉 Preferably, a fan of LEGO and ready to embrace the magic of our attractions 🧱✨ Requirements High school diploma or GED required; college degree preferred 🎓 Minimum of 2 years supervisory experience in retail or related environment 🏪 Excellent communication, sales, and people management skills 🗣️ Experience with computerized point-of-sale systems 💻 Open availability including nights, weekends, and holidays 🗓️ Benefits Why You'll Love It Here! 🏥 Health care options (medical, dental, and vision plans) 🌴 Paid Time Off (PTO) 🎢 Merlin Magic Pass for friends and family to enjoy the parks and attractions 🏆 Recognition programs and rewards 💰 401(k) program with company match 🎓 Tuition reimbursement programs Pay Range USD $21.75/Hr.

Responsibilities

The Retail Supervisor leads the retail team on the floor to deliver exceptional guest experiences while meeting sales and operational KPIs. They also serve as Duty Manager to oversee attraction operations and support staff training and development.