WE ARE LOOKING A RETAIL SUPERVISORS WHO ARE HAPPY TO WORK UP TO THREE DAYS A WEEK, INCLUDING SOME WEEKENDS (TWO A MONTH AS A MAXIMUM).

The focus of this role will be to ensure that customer service and sales are the best they can be. You will be preparing for the week, being aware of stock moves, new team members, customer orders and understanding anything could have an impact on the weekend’s trading e.g. stock issues, promotions, events on site and so on. Our Retail Supervisor will be expected to develop a good understanding of all product areas in order to engage with customers and process transactions accurately.
Weekend priorities are to ensure that our exceptional service standards are maintained and that stock is replenished and tidied in readiness for the following day. The role includes supervising the sales floor, training staff and being part of the duty management team which includes opening and closing procedures. Working with the management team to achieve targets and KPI’s, our Retail Supervisor will also be part of the retail team and is, therefore, expected to do everything that a Retail Assistant can do.

PRODUCT KNOWLEDGE:

• Acts as a furniture “specialist” when on duty – maintaining excellent product knowledge in this area.
• Has good product knowledge in all other areas including best sellers, new lines, discounts, shortages, supply issues and so on.
• Be confident in making recommendations and providing options to customers, being sensitive to their needs and priorities.

Supervisory:

• Oversee the sales floor to ensure that service and sales standards are achieved and maintained at all times.
• Implement all procedures and processes correctly and report any problems to the retail management team as quickly as possible.
• Resolve problems as they occur wherever possible – or escalate to the Retail Sales Manager/Assistant Retail Sales Manager.
• Be able to carry out all pre-opening procedures e.g. preparation of floats, allocation of keys.
• Be available to assist on special shopping events during and after normal working hours.
• Support, work with and be able to cover colleagues in any area of the store.