Retail Support Team Specialist at DFCU Financial

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Research, Problem-solving, Member service, Administrative tasks, Quality assurance, Data management, Retail banking, Time management, Microsoft 365, Analytical skills, Interpersonal skills, Written communication, Verbal communication, Teamwork, Financial product knowledge, Process improvement

Industry

Banking

Description

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. Are you passionate about supporting teams behind the scenes and ensuring smooth operations? We're looking for a full-time Retail Support Team Specialist to join our team! In this role, you'll assist front-line staff with research and problem-solving, handle member service requests remotely (excluding loans), and complete a variety of administrative and project tasks. If you thrive in a fast-paced environment, have strong attention to detail, and love helping others succeed, we’d love to hear from you! The Opportunity: We are seeking a full time Retail Support Team Specialist to join our team. What You’ll Do: Provide research, problem solving, and phone support to front line staff. Handle member fulfillment requests. Provide service support on membership matters and deposit accounts to remote members and potential members. Conduct quality assurance for membership and deposit account documents and data. Handle administrative assignments for specialty processes such as IRAs, deceased and fiduciary accounts, business accounts, document management, and remote wire transfers. Recommend process improvements for internal and external member support. Identify training needs based on trends in incoming requests. Maintain a high level of policy, process, procedural, and product knowledge. Maintain a high level of user knowledge on all retail banking systems. Interface with other departments to provide problem resolution for members. Special projects, system testing, and project tasks, as assigned. What You'll Need: High school diploma or equivalent, two years of college or associate's degree preferred. Minimum 2 years of progressively responsible platform sales and service experience in retail banking. Demonstrated knowledge of retail financial products and services. Proven time management skills. Proficient in Microsoft 365. Demonstrated analytical and problem-solving skills. Able to initiate and embrace change. Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment. Saturday hours, as required. What We Offer: Potential for a hybrid work schedule 401k plan match, dollar for dollar up to 4% 401k additional employer contribution after one year at 5% Employee bonus program Medical, dental and vision insurance effective date of hire Health savings account (HSA) Flexible spending accounts for medical and dependent care expenses Adoption assistance for qualified expenses maximum $10,000 per child Wellness initiatives and reimbursements Pre-paid legal services plan Identity protection plan Accident supplemental plan Short & long term disability plans paid for by company Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child Pet Insurance Free financial planning assistance Numerous fun employee events throughout the year Volunteer and community engagement opportunities Employee loan discounts (closed-end loans) Service / anniversary awards Employee discounts for company logo wear Employee referral payouts for recruiting your friends and family Paid lunch time Tuition reimbursement / Education assistance Ongoing training opportunities Leadership development program Paid time off Paid holidays (13 per year) Flexible scheduling for students Equal Opportunity Employer / Disabled / Veterans

Responsibilities

The Retail Support Team Specialist provides research, problem-solving, and phone support to front-line staff while handling member fulfillment requests. They also conduct quality assurance on account documents and manage administrative processes for specialty accounts.