Join our team as a Retail Technical Support Specialist, providing advanced troubleshooting and system support to keep store POS, fuel, networking, and administrative systems operating smoothly. You’ll resolve complex technical issues, analyze and prevent system interruptions, and ensure our retail operations run seamlessly around the clock.

Essential Duties and Responsibilities:

• Provide Tier 2 technical support for retail store operations and management.
• Analyze and resolve system interruptions proactively.
• Assist in training and developing documentation for tier 1 support.
• Maintain store POS/Fuel/Networking/Administrative systems to ensure continuous operation.
• Participate in root cause analysis of tier 1 support issues.
• Accurately document troubleshooting efforts in the ITSM/service tracking tool.
• Maintain open availability, including nights, weekends, and holidays as required.

Qualifications: Education (Add the degree level and applicable certifications that are preferred)

• Associate Degree or equivalent from two-year College or technical school in Information Technology, Computer Science or related field, preferred.

Qualifications: Experience

• 6 months+ experience in a technical role, preferable in a technology or software company.
• Knowledge of telecommunications technologies including but not limited to DSL\Cable, T1 and Cellular Data
• Experience troubleshooting windows systems, including Windows CE/Mobile, 7, 8, embedded
• A record of anticipating customer needs and giving high priority to customer satisfaction and service
• Strong communication, relationship, interpersonal and team building skills

Qualifications: Team Member Competencies

• Excellent interpersonal, verbal, and written communication skills, including strong listening skills
• Practice operating independently without the need for continuous oversight or direction
• Proven ability to effectively prioritize and balance competing needs

• A history of taking the initiative to identify and solve work-related problemsExperience in exercising initiative and sound judgment in decision-making

• Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

• Provide Tier 2 technical support for retail store operations and management.
• Analyze and resolve system interruptions proactively.
• Assist in training and developing documentation for tier 1 support.
• Maintain store POS/Fuel/Networking/Administrative systems to ensure continuous operation.
• Participate in root cause analysis of tier 1 support issues.
• Accurately document troubleshooting efforts in the ITSM/service tracking tool.
• Maintain open availability, including nights, weekends, and holidays as required