Retail Trainer, Florence MA at Florence Bank

Northampton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

36.42

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

On-the-job Training, Communication, Facilitation, Interpersonal Skills, Technical Training, Teller Operations, Customer Service, Technology Adaptation

Industry

Banking

Description

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: * Competitive salary * Generous paid time off * 12 paid holidays * Dynamic work culture * Fun work environment * Weekly pay schedule * Medical, dental, vision and life insurance upon hire * 401K plan with dollar-for-dollar match * Profit sharing bonus after two full calendar years of employment * Robust wellness program with monetary incentives * $5,000 tuition reimbursement each calendar year We are currently seeking candidates to join our exceptional team for the following position: Job Title: Retail Trainer Location: Main Office Salary Range: $23.89 To $36.42 *Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay. Position Summary: Assists the Retail Training Manager with the development, implementation, and coordination of on-the-job training programs and specialized technical training for Retail staff. Essential Functions: 1. Consistently provides superior professional service to internal and external customers. 2. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance. 3. Conducts test bank and on the job training for all retail employees. 4. Completes 6–8-week follow-up teller trainee evaluation. 5. Consistently demonstrates excellent communication and facilitation skills. 6. Functions as a Float Teller and Float CSR. 7. Supports the Retail Training Manager on special projects and tasks for Retail Administration. 8. Provides support to all branches. Other Responsibilities: Assumes additional responsibilities, as requested. Education, Experience, and Skills Required: The following skills, experience, or background are necessary (with or without accommodation) for this position: 1. Minimum of two (2) years teller and CSR experience. 2. Prior training experience preferred. 3. Strong communication and interpersonal skills. 4. Strong knowledge of current technology and ability to adapt to changing technology. Physical Demands/Conditions Requirements: 1. General office environment. 2. Stands or sits for an extended period (up to 7.5 hours per day). 3. Travel to various branch offices. 4. Frequent use of computer. Equipment Used: * General office equipment. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer. In addition to being responsible for completing an accurate Large Currency Transaction record for each cash transaction in excess of $10,000, Customer Service Representatives and Lenders are responsible for properly identifying all new bank customers in accordance with the bank’s Customer Identification Program. Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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Responsibilities

Assists the Retail Training Manager in developing and coordinating technical training programs for retail staff. Performs duties as a Float Teller and Float CSR while providing support to all bank branches.