JOB SUMMARY

Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member of this team is our Retail Wireless Sales Specialist , who is responsible for working directly with our customers by listening to their needs and ensuring we provide a product-based solution. Our Wireless Sales Experts are motivated by delivering a world-class experience where the customer leaves with a smile on their face and a working phone in hand.

WHAT YOU DO IN THIS ROLE

• Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer.
• Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.
• Product and Services Enthusiast – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.
• Account Management – You are responsible for setting and being available for customer appointments. You will be an investigator and problem solver when it comes to reviewing customers’ accounts and finding the best plan and offers for the customers. You also understand that record keeping is vital and are diligent in documenting customers’ accounts with notes and details.

WHAT YOU NEED TO WIN IN THIS ROLE

• Education and Skills:
• High school diploma, or equivalent experience is required.
• Positive attitude and ability to make the customer feel like the priority.
• At least 6 months of customer service experience. Bonus points if you have worked in wireless industry.
• Experience for operating a POS system and ensuring accurate transactions.
• Proficient with MS Office suite of products (Word, Excel and PowerPoint).
• Schedule and Attendance:
• Flexibility to work weekends.
• Retail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days.
• Physical Requirements:
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for 6-8 hours.
• Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.
• Regular store cleaning including cleaning display cases, and shelves and making the store clean and safe for guest.