Retailer Support Agents at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Technical Support, Communication, Multitasking, Organizational Skills, CRM Knowledge

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! HMO coverage for you and your family** Yearly Kick Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE The Retailer Support Team is dedicated to delivering exceptional post-purchase support to both Retailers and customers through the Retailer channel. Their responsibilities encompass a wide range of services to ensure a smooth and satisfactory customer experience, including: YOUR DAILY RESPONSIBILITIES Troubleshooting: Assisting Retailers and customers in diagnosing and resolving technical issues with products, providing step-by-step guidance using a knowledge base to ensure quick and effective solutions. Repair Bookings: Facilitating the repair process by coordinating with customers and internal teams to schedule repairs, ensuring minimal downtime and convenience for the customer. Spare Parts Requests: Processing requests for spare parts efficiently, ensuring Retailers and customers have access to the necessary components of their products which may be missing and/or broken. Customer Communication: Maintaining clear and proactive communication with Retailers and customers throughout the support process, ensuring they feel supported and valued. Guidance: Offering guidance and resources to Retailers to enhance their ability to assist customers effectively, fostering a collaborative relationship between the client and its retail partners. Through these efforts, the Retailer Support Team plays a crucial role in strengthening relationship with Retailers and ensuring customers receive the highest level of service and support after their purchase. You will also be responsible in ensuring that all customers have the right products and services. A BIT ABOUT YOU Excellent in customer service. Ability to multitask and prioritize enquiries as requested by management Strong problem solving and resolution skills Ability to work both autonomously and within a team With excellent English communication, listening and organizational skills. With at least one year of customer service experience in the BPO industry. Adept in learning new workflows and tasks. With working knowledge of CRM WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Retailer Support Team provides post-purchase support to Retailers and customers, ensuring a smooth customer experience. Responsibilities include troubleshooting technical issues, facilitating repair bookings, processing spare parts requests, and maintaining clear communication.