It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

• Learn and develop an understanding of NAVEX products and services
• Respond to inquiries and calls from Finance, Account Managers, Sales and customers regarding contract renewals and pricing
• Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships
• Process the removal and/or reduction of services for customers, managing the credit process to completion
• Develop innovative ways to retain escalated customers
• Capture customer activity and other key information within Salesforce daily
• Provide backup coverage for other Retention Account Managers as needed
• Assist with special projects and other responsibilities related to customer retention as assigne