Retention Advisor at PrepayPower

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

34000.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Telesales, Door-to-Door Sales, Objection Handling, Negotiation, CRM Software, Closing Techniques, Time Management, Interpersonal Communication, Lead Conversion, KPI Achievement, Problem Solving

Industry

Utilities

Description

Department: Retention Employment Type: Full-time Location: Hybrid (Home Office and Field-Based) This role is a hybrid position (50% home-based, 50% field-based), combining door-to-door/field-based work — meeting customers face-to-face —and working from home, making outbound retention calls to existing customers. In this role, you will ensure every customer receives maximum value from their energy plan by providing clear guidance, relevant offers, and support that encourages engagement, satisfaction, and retention. What's in it for you? €32,000 - €34,000 base salary (depending on experience) €15,000 uncapped bonus (OTE €47,000+) Mileage expenses covered Hybrid working model (50% home-based, 50% field-based) Clear progression opportunities based on performance Key Responsibilities: Engage directly with customers (face-to-face and outbound calls) to drive customer retention, win-back Manage and convert warm leads, conducting proactive follow-ups to improve customer engagement and retention rates Provide energy plan advice, tailored offers, and customer support to maximise customer lifetime value and satisfaction Use selling techniques and objection handling to achieve positive sales outcomes and increase conversion rates Consistently achieve and exceed targets, KPIs, and performance metrics (daily, weekly, and monthly) Maintain accurate and up-to-date records in CRM systems and internal databases Collaborate with team members and contribute to overall team performance and sales objectives Skills, Knowledge and Expertise: Proven success in sales, customer retention, or telesales environments, with a strong record of achieving KPIs and revenue targets Minimum 1 year of experience in door-to-door sales, field sales, inside sales, or outbound calling Excellent communication, negotiation, and interpersonal skills, with the ability to build customer relationships and trust Strong objection handling, closing techniques, and problem-solving abilities Highly self-motivated, target-driven, and able to work independently in a remote or field-based role Strong time management, planning, and organisational skills Experience using CRM software (e.g., Salesforce, HubSpot, or similar) is an advantage Full, clean driver’s licence and access to your own vehicle Benefits Competitive salary and bonus structure Private Pension Contribution Scheme with Zurich Life Discounted Health Insurance - Group Scheme with Laya Healthcare Employee Assistance Program provided by TELUS Health Free Online GP Services via Webdoctor.ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford Active CSR, Wellness, and Social initiatives plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets & Bike-to-Work Scheme About PrepayPower PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app. PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control. Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections. Why work at PrepayPower Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth. PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences. PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland. Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers. Privacy By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice. You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

Responsibilities

Engage customers through face-to-face field visits and outbound calls to drive retention and win-back efforts. Provide tailored energy plan advice and manage warm leads to maximize customer lifetime value and satisfaction.