Retention Agent at RADIUS FLEET SERVICES PTY LTD

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Outbound Calling, Customer Relationship Management, Upselling, Communication Skills, Microsoft Excel, Problem Solving, Customer Service

Industry

Business Consulting and Services

Description

Company DescriptionWe are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses. Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester. Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!Job DescriptionThe role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.There are also opportunities for a Team Leader role in this areaWe would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be… Making a high number of outbound telephone calls, looking to retain and service our customers. Maintaining a positive relationship between Radius and our customers Answer questions about products or Radius as business Drive retention, taking on feedback and putting it in to practice. Offering services based on customer requirements. Driving sales and upsell on Radius products and services. What do we expect of you? Fuel account knowledge/experience in the industry is preferred. Good communication skills and telephone manner Driven approach to meet and exceed expectations of customers. Basic understanding of Microsoft office programmes e.g. Excel What can we offer you?With a generous incentive and benefit structure, it’s a great time to join Radius: Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tablesExcellent training and coaching in a friendly and supportive team working environmentSet, daytime working hours - No evenings, weekends or bank holidays.Fantastic opportunities for ongoing development and progressionAccess to a free online physical and mental health platform25 holiday days per year, plus bank holidaysA friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovativeA drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.Additional InformationStill Curious?If you feel we are a good match for each other, you can apply online now!If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support youWe reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Diversity, Equality & Inclusion at RadiusOur global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.We also offer:Global Female Health Policy & Female Health ChampionsPregnancy Loss and Fertility Treatment PoliciesEndometriosis Friendly Employer (UK)Women-focused gym & female health eventsMental Health First AidersDisability Confident Committed Employer (Level 1)Race at Work Charter signatoryProud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.Give as you earn scheme (payroll giving) and match fundingNext StepsIf you feel we are a good match for each other, you can apply online now!If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department: Customer Service & Operations Work Pattern: Office Based (5 days onsite)

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Responsibilities

The role involves making a high volume of outbound calls to retain and service UK Fuels clients. Responsibilities include driving sales, upselling Radius products, and maintaining positive customer relationships.