RETENTION & COLLECTIONS SPECIALIST - BE THE VOICE OF SUPPORT AND THE BRIDGE TO SOLUTIONS.

If you’re passionate about delivering exceptional service, thrive in fast-paced environments, and have a knack for managing details with compassion and consistency, we want to meet you.
As a Retention & Collections Specialist, you’ll play a pivotal role in helping residents successfully renew their leases while also managing past-due accounts with professionalism and empathy. From lease renewals to eviction processes, your work ensures a seamless resident experience while supporting financial health across the portfolio.

• Communicate proactively with residents regarding lease expirations, renewals, and options
• Ensure accuracy in lease terms, renewals, fees, and system data
• Coordinate inspections and verify compliance with insurance, utilities, and policy requirements
• Support roommate promotions, property transfer requests, and NTV (Notice to Vacate) processes
• Collaborate with maintenance and field teams to ensure timely responses and a positive resident experience
• Send resident statements and follow up on past-due balances
• Partner with accounting to validate ledgers and process adjustments
• Educate residents on payment policies and lease obligations
• Treat every interaction with professionalism and fairness, adhering to Fair Housing guidelines
• Lead the Notice to Pay or Quit and eviction file prep processes
• Communicate with residents throughout the eviction timeline with clarity and empathy
• Partner with legal teams, property teams, and inspectors as needed
• Ensure systems are updated and processes completed in accordance with local/federal laws
• Provide residents with market comps and retention strategies to support renewals
• Respond quickly and courteously to inquiries. Be a trusted advisor in every interaction
• Support team initiatives and special projects with a collaborative spirit