Retention Consultant at Discovery Limited

Sandton, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Integrity, Persuading, Negotiating, Relationship Building, Writing, Hard Work, Sales Abilities, Friendliness, Confidence, Teamwork, Self-Management, Administrative Skills, Organization, Change Management, Confidentiality, Communication

Industry

Insurance

Description

Discovery Vitality RSARetentions Consultant About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About Discovery Vitality RSA Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors. About This role The primary purpose of a Retentions Consultant is to proactively engage with members who are at risk of cancelling their products or services, with the goal of understanding their concerns, resolving issues, and offering suitable solutions to retain their business and demonstrate the value of Vitality. This role is vital in preserving customer loyalty, minimizing churn, and ensuring long-term revenue sustainability by delivering exceptional service, building trust, and reinforcing the value of the product or service offering. Areas of responsibility may include- but is not limited to Inbound / outbound telephonic Conservation to existing Discovery Vitality clients, who have requested the cancellation of their policy with the goal of convincing them to stay Ensure all conservation targets are met Proactively determine the client’s needs and can resell products to members Proactively evaluate interactions with clients always providing dazzling service to internal and external clients Ensuring that all of the client’s concerns are addressed and resolved by the relevant areas Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management Ensure that all administrate changes are done timeously, followed through, and monitored Personal Attributes and Skills Upholds ethics and values Demonstrates integrity Gains clear agreement and commitment from others by persuading, convincing and negotiating Easily establishes good relationships with customers and staff and relates well to people at all levels Writes clearly and correctly Works hard and puts in longer hours when necessary Has sale abilities and persuasiveness Friendly, sincere, confident, and positive Be able to work well within a team Be self-managed Have excellent administrative skills and be extremely organized Have the ability to deal well with change Ability to maintain confidentiality Have excellent written and verbal skills Be self-motivated and pro-active Be able to prioritize, work well under pressure and manage deadlines Be professional at all times Display resilience Be service orientated and member centric Results driven Education and Experience Matric 6 -12 months Call Centre experience At least 6 months sales or collections experience Relationship management Employment Equity The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Responsibilities

The primary purpose of this role is to proactively engage with existing Discovery Vitality clients who have requested cancellation to understand their concerns, resolve issues, and offer suitable solutions to retain their business. Responsibilities include inbound/outbound telephonic conservation, meeting conservation targets, proactively determining client needs, and reselling products where appropriate.