The Role, Retention Manager

• this position is only for applicants located in Canada

GoCanvas and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.
SiteDocs and GoCanvas are looking for a Retention Manager to join the customer success retention team! As a Retention Manager, you will be responsible for driving customer retention by ensuring retention across your book of business. You will collaborate cross-functionally to support contract fulfillment, renewals, and price increases. Your main goal will be to drive retention, manage escalations, and implement proactive strategies to mitigate risk and maximize customer value.

WHY JOIN US?

• Be part of a mission-driven Retention Team dedicated to proactive customer success.
• Collaborate with a dynamic and supportive team focused on advocacy and execution.
• Opportunity to make a tangible impact on revenue growth and customer satisfaction.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.
If you need special assistance or accommodation while seeking employment with us, please email recruiting@gocanvas.com or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $55k-68k CAD annually + commission. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

The Role, Retention Manager

• this position is only for applicants located in Canad