Join the movement! Healf is trailblazing in the health and wellness industry, and we’re rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best healthy living products on the planet.

4) CUSTOMER EXPERIENCE

• Identify and act on opportunities across departments to elevate customer experience, increasing both satisfaction and LTV.
• Drive an aligned, omni-channel experience that enhances customer journeys at every touchpoint, ensuring all retention efforts are cohesive and customer-centric.

REQUIREMENTS

This role requires an analytical, results driven leader who has a passion for problem solving, a deep understanding of marketing and the ability to cope with a high intensity workload.

• Retail & E-Commerce knowledge is highly encouraged
• Strong analytical skills, enabling the interpretation of data for actionable insights.
• Passionate about all things health & wellbeing with an energetic, ‘can-do’ attitude
• An excellent communicator both internally and externally
• Organisational skills and the ability to work well under pressure - to cope with a challenging workload and ensure a fluid running of key admin duties
• Have a high attention to detail and accuracy

ABOUT THE ROLE

This is a crucial role in the company that is responsible for overseeing the ideation, planning & execution of Healf’s retention strategy. This involves aligning all things to do with the customer, such as CRM, subscription, app and the general customer experience, to optimise CLTV. At first you will be wearing multiple hats at once but as the business grows there is a clear (and fast!) path to own this area of the business, build a team and become a key player in a rapidly growing multi-million pound e-commerce business.
Location: West London and must be able to travel to the office

This role requires an analytical, results driven leader who has a passion for problem solving, a deep understanding of marketing and the ability to cope with a high intensity workload.

• Retail & E-Commerce knowledge is highly encouraged
• Strong analytical skills, enabling the interpretation of data for actionable insights.
• Passionate about all things health & wellbeing with an energetic, ‘can-do’ attitude
• An excellent communicator both internally and externally
• Organisational skills and the ability to work well under pressure - to cope with a challenging workload and ensure a fluid running of key admin duties
• Have a high attention to detail and accurac