About IFX Payments
We’re an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly.
What we offer
Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We’re a high-performance team who can trust each other as individuals to get the job done so we can be successful together.
Being part of IFX Payments, you’ll receive every opportunity to thrive in your role to contribute to that success. We’ll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You’ll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don’t expect anything extra from you during your time here. We only ask you to do one thing: Make it count.

Benefits

• 25 days of annual leave + bank holidays and your birthday off.
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies.
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events – Pub nights, sporting events, seasonal parties, socials

What’s the role?
Job Title: Retention Manager
Team: Retention
Location: London
Overview of the role
The Retention Manager will be part of our existing Retention team. The Retention team is responsible for managing and growing revenue from a high number of corporate clients by understanding their needs and delivering high-quality FX (foreign exchange) products and payment services. The focus of this role will be a ‘player-manager’ with responsibilities that include both an individual origination target, as well as a pod-team target, and supporting the Head of Retention in effectively running the team and hitting revenue targets in a collaborative, compliant and sustainable manner. The Retention Manager role will be central in effectively running the team, in ensuring revenue targets are hit, activity and quality control monitoring, training & development.

1. Hitting individual targets set by the business to develop new business and migrating this business into the core portfolios managed by the Retention team.
2. Ensuring team hits targets by supporting, training, developing, activity management, KPI management, quality control focus, customer service focus, upselling, cross selling, increasing wallet share
3. Supporting all origination by transitioning new business clients before they go formally into retention targets
   Core Responsibilities