Retention Marketing Manager- Maternity Leave Replacement at Gett

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Marketing, Retention Marketing, Lifecycle Marketing, Braze, Marketing Automation, Segmentation, Copywriting, Data Analysis, HTML, SQL, Customer Churn Prevention, Campaign Management, Hebrew Writing, English Fluency, Content Briefing, B2C Marketing

Industry

technology;Information and Internet

Description

The Retention Marketing Manager will be responsible for executing and designing Gett’s customer retention strategy, combining hands-on campaign execution with creative content development. This role combines technical expertise with marketing creativity, encompassing tasks such as building automations and surveys in Braze, writing engaging copy, briefing campaigns, and managing the monthly retention plan. The focus is on strengthening customer relationships, increasing ride frequency, and maximizing lifetime value. Reporting to the Head of Marketing - Demand, the ideal candidate is a retention marketer who is both data-driven and creative, with strong experience in B2C marketing platforms such as Braze, and the ability to craft campaigns that deliver measurable results while resonating with customers. This is a temporary position to cover for maternity leave. Key Responsibilities: Own and optimize the customer lifecycle communications for Gett’s B2C users, focusing on retention, re-engagement, and increasing rides and deliveries through multiple channels. Develop, execute, and continuously improve automated marketing flows, triggered campaigns, and monthly marketing plans to maximize customer loyalty and reduce churn. Manage surveys and feedback to understand customer needs better and improve engagement and satisfaction. Lead the creation of campaign content briefs for the creative studio and collaborate closely to ensure alignment with brand and business goals. Full ownership of the CRM platform usage (Braze), ensuring high deliverability, open and click rates, and minimizing unsubscribes. Analyze campaign performance and user behavior data to optimize messaging and identify opportunities for growth. Coordinate with cross-functional teams, including product, data, and creative, to implement timely and relevant communications. Act as the key retention marketing contact for stakeholders, ensuring alignment on priorities and compliance with data and legal guidelines. Balance technical execution and creative input to deliver high-quality, personalized communication that resonates with customers. Requirements 2+ years of hands-on experience in CRM/ Retention marketing / Life cycle marketing manager roles within a B2C environment - Must Proven expertise in Braze, with deep knowledge of marketing automation, segmentation, and lifecycle management - Must Strong Hebrew writing skills with the ability to produce clear, accurate, and marketing-focused content - Must Strong understanding of customer lifecycle principles, including retention, reactivation, and churn prevention Experience creating and managing marketing content briefs, working with creative teams Technical skills with CRM platforms, HTML, SQL are advantage Familiarity with email marketing best practices and automation workflows Analytical mindset with the ability to derive insights and optimize campaigns accordingly Excellent communication and organizational skills, able to juggle technical and creative tasks Fluent in Hebrew and English, spoken and written Ability to work effectively in a fast-paced, deadline-driven environment and collaborate across departments At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com ,and we’ll do our best to support you. Click here to view our privacy policy. תיאור משרה null Requirements in local language null

Responsibilities

Design and execute customer retention strategies to increase ride frequency and maximize lifetime value for B2C users. Manage the Braze CRM platform to build automated flows, conduct surveys, and optimize lifecycle communications.