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Retention Officer-HOUSING FINANCE-Sales at Kotak Mahindra Bank
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Retention, Home Loan Management, Customer Relationship Management, Compliance, Reporting, Problem Solving, Sales

Industry

Banking

Description
Job Description: * Understand customer concerns and provide tailored solutions to retain them. * Engage with customers intending to close or transfer their home loans. * Maintain detailed records of customer interactions and retention efforts. * Monitor and report on retention metrics and customer feedback. * Ensure compliance with bank policies and regulatory guidelines.   Job Requirement: * Understand customer concerns and provide tailored solutions to retain them. * Engage with customers intending to close or transfer their home loans. * Maintain detailed records of customer interactions and retention efforts. * Monitor and report on retention metrics and customer feedback. * Ensure compliance with bank policies and regulatory guidelines.    
Responsibilities
The role focuses on engaging customers who intend to close or transfer home loans to provide tailored retention solutions. It also involves maintaining detailed interaction records and monitoring retention metrics.