Retention Specialist at Allianz Global Corporate & Specialty SE

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retention, Customer Lifecycle Management, Churn Reduction, Cross-Functional Collaboration, Data Analysis, Project Management, Automated Workflows, Stakeholder Engagement, Strategic Thinking, Problem-Solving, Attention To Detail, AI Tools, Communication, Customer Satisfaction, Campaign Optimization, Segmentation

Industry

Financial Services

Description

Are you looking for a stable, reliable yet dynamic and motivating workplace that is open to new and innovative ideas and continuous renewal, with all the benefits of hybrid working? At Allianz, your voice matters and your work can create real value - for our clients and the world! Looking for a job like this? We are looking forward to your application! We are announcing an opening for the following position in our Budapest Office with home office opportunities: Retention Specialist General Description: Play a pivotal role in increasing retention and driving churn reduction initiatives. Manage key aspects of Customer Lifecycle Management based on defined priorities, aiming to increase retention and customer satisfaction. Promote and drive cross-functional collaboration. Be flexible and resilient, with a proactive “can-do” attitude, eager to learn. What You Do: Lead churn reduction initiatives to minimize customer loss. Contribute to the development and refinement of Allianz’s growth strategy, focusing on increasing cross-sell, customer satisfaction (recommendations), and churn prevention. Ask the right questions to deep dive into churn data and perform root cause analysis; evaluate situations and propose actions supported by business cases. Plan, execute, and optimize one-off actions and recurring campaigns, including project management, briefing and implementing developments/actions, and performance reporting. Map and improve the retention and lifecycle journey by enhancing triggers, targeting, and content for different user segments. Design and implement automated workflows and triggers to elevate the customer experience using a data-driven approach. Collaborate with data analysts to test, learn, and iterate campaigns; work with stakeholders such as Contact Center, Product, and Sales managers to launch features and actions that drive KPIs. Serve as the owner and go-to person for retention topics across local and regional organizations. Lead the creation and summarization of business needs and requirements by engaging peers and stakeholders; drive retention-related IT developments from the business side. Identify opportunities to segment audiences and personalize content based on user behavior and preferences. Continuously test, refine, and automate actions and campaign communications (e.g., CC save desk, pricing/discount schemes, automated eDMs) to ensure timely, relevant, and engaging messaging What You Bring: 3-5+ years of retention/customer lifecycle experience, ideally in B2C companies. Project management experience is a plus. Strong numerical proficiency with tools such as MS Power BI; experienced in crafting hypotheses and running experiments. Proven track record working with Call Centers, business departments (Sales, Product, Legal, Compliance), IT developers, analysts, and other stakeholders to deliver successful initiatives. Strong strategic thinking, problem-solving skills, attention to detail, and a proactive approach to owning and driving projects. Basic familiarity with available AI tools such as ChatGPT Why work with us? We offer the following benefits: Income: competitive salary bonus based on performance appraisal system voluntary pension fund contribution (supplement to individual contributions) discounted share purchase and free share options reduced premium for insurance products Health: life, accident and health insurances free comprehensive health check-up every 2 years sporting opportunities Employee Assistance Program work well programmes, monthly fruit days …and free coffee every day Time: hybrid working (2 days in the office per week on average) 2 extra days off per year for everyone other help: e.g. organising summer camps for children Career: continuous professional development opportunities (trainings, conferences, mentoring by expert colleagues, free usage of LinkedIn Learning, dedicated one hour of learning per week, opportunity to sign a study contract) possibility to gain short or long-term international work experience within Allianz Group talent development programmes Acknowledgements: our commitment to gender equality, i.e. equal opportunities and gender balance is certified by EDGE Allianz Hungaria employees believe that wellbeing, flexible working, an inclusive atmosphere and a reliable, stable workplace are the most important values, as demonstrated by the international Great Place to Work (GPTW) certification. Where is our office? 1087 Budapest, Könyves Kálmán krt. 48-52. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. We are the global insurer of the Olympic and Paralympic Movements. We are united by the power of sport, and inspired by the values of the Olympic and Paralympic Games to inspire our community to make the future better for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.

Responsibilities

The Retention Specialist will lead initiatives to minimize customer loss and enhance customer satisfaction. This role involves managing customer lifecycle processes and collaborating with various departments to drive retention strategies.