Location: Australia Wide
Brand: Education & Training
Date Posted: 26 Aug 2025
Job number: 2302
Job Title: Retention Specialist - Data Insights
Location: Flemington VIC, Geelong, VIC or Bentley WA (Hybrid options available)
Employment Type: Permanent, Full-time
Pay Range: genU Training Enterprise Agreement - $43.57 + super annuation + salary packaging benefits

ABOUT THE ROLE

Do you love turning data into meaningful action? This brand-new role gives you the chance to improve student outcomes and shape the future of our RTOs.
As our Retention Specialist, you’ll dig into the “why” behind the numbers—why students stay, why they leave, and what we can do better. Your insights will help shape strategies to improve student retention, engagement, and overall experience across both RTOs.
You’ll work closely with leadership, trainers, and student support teams to understand what’s working, where the risks are, and how to continuously improve. We’re looking for someone curious, collaborative, and values-driven, who can make sense of complex information and turn it into actionable improvements.

KEY RESPONSIBILITIES

• Monitor and report student feedback, engagement, attendance, and completion data.
• Analyse trends and at-risk groups, turning insights into practical recommendations.
• Develop and evaluate initiatives to improve student engagement, retention, and satisfaction.
• Collect, clean, and visualise data through dashboards and reports for leadership and operational teams.
• Collaborate with stakeholders across teams to implement and improve retention strategies.
• Contribute to continuous improvement and compliance, keeping student outcomes front of mind.