Retention Specialist at SOFTSWISS

Poznan, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Analytical Skills, Communication, Teamwork, Data Analytics, Marketing Campaigns, Player Segmentation, Retention Strategies

Industry

Software Development

Description

Overview: SOFTSWISS continues to expand the team and is looking for a Retention Specialist. We need a true, experienced, and accomplished professional who shares our culture and values. Key responsibilities: Execute strategies to retain players, increase engagement, and reduce churn Tailor retention efforts to various player segments, focusing on maximizing lifetime value (LTV) Monitor and analyse player activity and behaviour through data analytics tools. Ensure personalized rewards and bonuses are aligned with player preferences Plan and execute targeted marketing campaigns (email, SMS, in-game messages) aimed at reactivating dormant players and keeping active players engaged Track the performance of campaigns and adjust based on results Track retention KPIs such as churn rates, player LTV, and active user metrics Generate regular reports on retention efforts, providing insights and recommendations for optimization Handle Player Feedback and Complaints Segment and Target Players. Requirements: Strong understanding of customer engagement principles Analytical skills and responsibility Excellent communication and teamwork abilities English proficiency (B2 or higher is a plus). Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different. What we offer: Full-time remote work opportunities and flexible working hours Comprehensive Mental Health Programme Private insurance Sports program compensation Free online English lessons An additional 1 Day off per calendar year Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events About Us: SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. Our Mission: Changing the iGaming industry through technological innovation.

Responsibilities

The Retention Specialist will execute strategies to retain players, increase engagement, and reduce churn. They will monitor player activity and tailor retention efforts to maximize lifetime value.