REQUIRED QUALIFICATIONS:

• Bachelor’s d egree
• Demonstrated experience working with individuals from all diverse backgrounds and experiences
• Demonstrated experience in planning, developing, and facilitating programs, events, and workshops from design to implementation
• Excellent verbal and written communication skills

HIGHLY DESIRED/PREFERRED QUALIFICATIONS:

• Demonstrated experience in professional advising or retention services within higher education
• Demonstrated ability to manage conflicts and/or solve complex problems
• Proven skills in working with student record-keeping database s ( i.e. PeopleSoft, Navigate or similar systems) and Microsoft O ffice Suite

JOB DUTIES:

Retention Specialist , Multicultural Student Services
The Retention Specialist provides services and programming to support student retention, engagement, and success in the Multicultural Student Services (MSS) Office. Through advisement, intentional programming, and direct student engagement, this position coordinates initiatives that help students navigate institutional processes, develop academic success plans, and connect with appropriate campus resources. Additionally, this role collaborates with other departments to facilitate student support services, and organizes workshops and activities that foster student belonging, personal and leadership development, and academic success.
The retention specialist will report to the MSS Director.
Official UW Title (Code) / Job Description Retention Specialist AE107

KEY JOB RESPONSIBILITIES:

• Partners with academic advisors, faculty, staff, students, and administrative personnel to track analytics, and help identify risk indicators to support data-informed retention and transfer strategies
• Monitors, plans, and facilitates student academic progress, student programming, and success plans
• Makes recommendations to improve retention efforts
• Advocates for campus-wide retention initiatives
• Provides referrals to appropriate campus resources
• Maintains accurate student records including contact logs, case notes, and files
• Adheres to the established plan of operation, curriculum, process policy, program procedures, and all other related federal regulations
• Communicates, assists, and monitors progress of students
• May assist with Free Application for Federal Student Aid (FAFSA) completion and/or provide financial aid/scholarship information