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Retention Specialist US Process at Lytegen
Chandigarh, Chandigarh, India -
Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Retention, Account Management, Customer Success, Sales Operations, Project Management, Communication, Problem Solving, Stakeholder Management, Time Management, Objection Handling, Decision Making, Pipeline Management, Escalation Management, Multi-Project Management, US Customer Experience, International Customer Experience

Industry

Professional Services

Description
Why This Role Exists Customers hesitate. Projects stall. Pipelines die without ownership. This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum. What You Will Own You are accountable for assigned customer projects end-to-end. Your responsibilities include: • Managing customer projects through defined pipeline stages • Acting as the primary point of contact for customers once friction appears • Driving next steps, approvals, and decisions to keep projects moving • Handling objections, delays, and cancellation risks directly • Coordinating with sales, operations, and external partners • Enforcing timelines and commitments across all stakeholders • Escalating issues with context and proposed resolution • Maintaining accurate project and pipeline status If a project stalls or cancels, you are expected to know exactly why. Do not apply if you do not meet these. • 3+ years in customer retention, account management, customer success, or sales operations • Direct experience owning customer accounts or post-sale pipelines • Strong English communication with confident call presence • Experience working with US or international customers • Comfortable managing multiple projects at once • Willingness to work US time zones Growth Opportunities Competitive Salary
Responsibilities
You will manage customer projects through defined pipeline stages and act as the primary point of contact for customers. Your role involves driving next steps and maintaining project momentum to prevent cancellations.