Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Retention Specialist (US Process) at Lytegen

Ajitgarh, Punjab, India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Account Management, Customer Success, Communication, Problem Solving, Objection Handling, Sales Coordination, Pipeline Management, Follow-up, Escalation, Metrics-Driven, Outcome-Focused, Time Management, Customer Engagement, Risk Management, Commitment Alignment

Industry

Professional Services

Description

Why This Role Exists Customers hesitate. Deals stall. Pipelines die if no one applies pressure. This role exists to retain customers, move them forward, and prevent fallout. You are not here to comfort customers. You are here to keep projects alive and progressing. What You Will Own You own customers once friction begins. Your responsibility includes: • Calling customers who are delayed, hesitant, or at risk of canceling • Handling objections, concerns, and pushback directly • Re-aligning customers to timelines, commitments, and next steps • Coordinating with sales and operations to unblock issues • Enforcing follow-ups until resolution, not reminders • Escalating intelligently when required • Maintaining clean pipeline status and accountability If a customer drops, you are expected to know why. Do not apply if you do not meet these. • 3+ years in customer retention, account management, or customer success • Direct experience handling unhappy or resistant customers • Strong English communication with clear call presence • Experience working US or international customers • Comfortable working US time zones • Metrics-driven and outcome-focused Competitive Salary Growth Opportunities

Responsibilities

The Retention Specialist is responsible for retaining customers who are hesitant or at risk of canceling. This includes handling objections, coordinating with sales and operations, and maintaining accountability in the customer pipeline.