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We have an exciting opportunity for a Retentions and Renewals Consultant to join our team. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, Zurich, L&G to name but a few.
We operate some of the UK’s leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK’s leading household comparison sites including MoneySuperMarket, GoCompare, Money Saving Expert.

• Providing excellent customer service in line with ActiveQuote standards, procedures and guidelines
• Provide the highest levels of customer service and advice to retain customers who are looking to cancel policies mid-term or at renewal stage
• Talk positively about the ActiveQuote brand with customers, raising awareness of full product offering and take advantage of cross sell or rebroke opportunities
• Liaise with our insurer partners to determine best industry policies and practices, and handle customer complaints and cancellations effectively
• Regularly reviewing customers’ demands and needs, ensuring protection gaps are filled, whether that is with their holding insurer or switching them to a different insurer where appropriate
• Keep abreast of changes to industry regulations and underwriting criteria of our insurance partners
• Having a high regard for compliance within an FCA regulated business and adhering to all legislation and regulatory guidelines
• Contribute to, and follow at all times, ActiveQuote’s policy on Treating Customers Fairly
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION