Willowacre trust are looking for a Retirement Assistant
who will work over our 4 Sheltered Housing
Accommodations along with our other Retirement
Assistants.
Salary: WT Grade 3 £26,874 per annum pro rata
Hours: The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.
Contract: Part time, Permanent role
Entitlement: 40 days A/L including PH’s (pro rata from start date) Scottish Widows pension scheme
Location: Camlachie House, 40 Barrowfield Drive, Glasgow, G40 3QH

• Provide advice and assistance to encourage tenants to maintain the condition of their tenancy.
• Organise and encourage tenants to take an active role in social support activities, events and groups.
• Encourage tenants’ participation in issues that affect them and the community they live in.
• Keep up to date with local community-based health and social care services provided within the local

area for the benefit of older people

• Support the application of external funding opportunities to enhance tenant lives
• Assist tenants to resolve or prevent housing debt by signposting to appropriate support including

Money or Energy Advice Services and other internal and external support services.

• Assist tenants to maximise their income by making appropriate referrals to our welfare rights team for

specialised benefits advice

• Welcome new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants,

assisting them to settle and get the most out of the retirement site

• Provide information about retirement/sheltered housing to prospective tenants.
• Provide tenants with advice and assistance to report repairs or issues to ensure their homes are well

maintained

• Support tenants when major works or improvements are due to be made to their homes, such as

getting a new kitchen, bathroom or windows.

• Liaise with tenants concerning access for WSHA/Willowacre Trust and our contractors.
• Offer advice and assistance to enhance the personal safety of tenants within their home, including

liaising with Fire Safety Officers.

• Ensure tenant emergency contact details and change in a tenants’ circumstances are reported to the

Housing teams, community team and alarm receiving centres

• Assist and respond to housing queries
• Undertake daily, weekly and monthly Health and Safety checks within the building and garden areas,

recording findings in writing and report any issues that arise

• Provide refuse & waste management support
• Work closely with housing management colleagues regarding neighbourhood relations.
• Maintain written records of interventions for monitoring, evaluation and statistical purposes

The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.