SKILLS AND EXPERIENCES:

• A passion for working with older people
• Great customer service skills
• Previous housing experience
• Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential
• Good organisational skills
• Experience of working in a retirement village setting or an understanding of our client group
• Experience of ensuring contractual compliance
• Proven financial and business acumen
• Experience in dealing with challenging situations
• The ability to be empathetic and have good interpersonal skills
• Keep accurate/ thorough records
• Ability to work on your own initiative
• High levels of motivation, flexibility and communication

• Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements
• Managing and motivating a multi-disciplinary team to achieve performance targets
• Working closely with the Chef Manager to deliver a value for money, high quality food offer
• Delivering high-quality customer focused services to residents and stakeholders
• Strongly delivering regulatory compliance across all areas of business.
• Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards
• Working closely with relevant support teams to drive apartment sales and rentals
• Managing relationships with leaseholder and tenants
• Managing relationships with commissioners and key stakeholders
• Ensuring delivery of a high-quality housing service including repairs monitoring
• Developing and supporting volunteering opportunities to enhance the service
• Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed
• Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivere