JOB DESCRIPTION – RETURN MERCHANDISE AUTHORIZATION (RMA) OFFICER

Reports To: Field Application Engineer Leader, Asia-Pacific
Location: Singapore (preferred) or Southeast Asia regional hub

COMPANY OVERVIEW

Elo Touch Solutions is a global leader in touchscreen and interactive technology, delivering trusted solutions for retail, hospitality, healthcare, and industrial applications. With over 50 years of innovation, Elo’s hardware and services are trusted by the world’s top brands for quality, reliability, and service support.
As we continue to strengthen our customer service and post-sales support capabilities in Asia-Pacific, we are seeking a detail-oriented and customer-focused RMA Officer. This role will manage the Return Merchandise Authorization process, coordinating warranty repair services with Elo Authorized Repair Centres in the region or directly with Elo Manufacturing facilities when required.

QUALIFICATIONS & REQUIREMENTS

• Diploma or Bachelor’s degree in Business Administration, Supply Chain, IT, or related field.
• 2–4 years of experience in customer service, technical support, or warranty/service operations (experience with IT hardware, POS systems, or consumer electronics preferred).
• Strong organizational and administrative skills with attention to detail.
• Excellent communication and interpersonal skills to engage with customers and distributors.
• Familiarity with CRM or service management systems is advantageous.
• Self-motivated, reliable, and capable of managing multiple cases simultaneously.
• Regional scope with minimal travel expected (occasional site visits only).