THE OPPORTUNITY

We are seeking a Return to Work Coordinator to join our Employee Assistance team and provide specialist advice and support on injury management strategies, programs and initiatives.
As the Return to Work Coordinator you will be responsible for managing workers’ compensation claims at the University, ensuring compliance with Victorian legislation and internal policies. Your role will involve maintaining accurate records, processing payments, liaising with key stakeholders, and providing specialist advice to support employees through the return-to-work process.

KEY RESPONSIBILITIES

• Maintain accurate and retrievable WorkCover claims data for payroll, HR systems, and reporting purposes.
• Process WorkCover payments in compliance with Victorian legislation and University policy, ensuring timely reimbursements from the insurer.
• Record and reconcile claims and financial records, arranging payments efficiently.
• Assist with confidential investigations and queries related to WorkCover claims, including complex and sensitive cases.
• Liaise with external medical providers and internal finance officers to facilitate claims processing.
• Support a variety of general administrative duties to meet the operational needs of the Employee Assistance team.

To be successful in this role, you will have:

• A relevant degree and at least four years of subsequent experience OR extensive expertise in injury management and WorkCover administration.
• Strong interpersonal skills, with the ability to communicate effectively in sensitive and confidential situations.
• Proficiency in numeracy and computer skills, including Microsoft Word, Excel, and HR information systems.
• High attention to detail and accuracy while managing a high volume of work.
• The ability to work autonomously, exercising sound judgment in handling sensitive matters.
• Excellent organisational skills, with the ability to manage multiple tasks, set priorities, and meet deadlines.
• A strong commitment to customer service excellence and a hands-on approach to service provision