RETURN TO WORK SPECIALIST – PERSONAL INJURY - MELBOURNE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to improve the return to work (RTW) outcomes of high-risk workers compensation cases through the provision of communication, influencing, and management of the key stakeholders along with the implementation of effective and efficient case management goals and strategies.

• Ensure a continuing positive service experience of the injured workers, set expectations with the injured worker through courteous and informative dialogue, foster positive relationships with the injured workers, and influence RTW motivation through the provision of strategic and regular communication
• Set expectations and contribute to the employers understanding and participation in the RTW process through regular and strategic communication
• Forge strong relationships with the employers through the provision of superior service contributing to the business customer retention targets
• Maintain positive relationships with the case managers and providing them with regular updates as to the progress of the claims
• Improve the Recovery and RTW outcomes ultimately leading to positive performance in RTW measures through the achievement of early and sustained RTW outcomes
• Contribute to the maximising of income available pursuant to the results of the injured worker survey as conducted by WorkSafe
• Manage claims in accordance with WorkSafe Recovery and RTW program processes ensuring a maximum performance return to the business.