Return to Work Specialist at Gallagher

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Customer Service, Communication, Investigation Skills, Resolution Skills, Evaluation, Negotiating, Reserving Skills, Coaching, Mentoring, Technical Skills, High Risk Claims Management, Return to Work Process, Stakeholder Engagement, Documentation Assistance, Early Intervention

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries. Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin. We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute's 2017 World's Most Ethical Companies list for the sixth consecutive year. The Role The Return to Work Specialist is responsible for the delivery of a personalised service, early intervention and high quality face-to-face service to workers, employers and treating health practitioners, which focuses on positively influencing and encouraging parties to participate in the return to work process and take ownership of actions. Reporting to the Team Manager, main responsibilities include: - Facilitating and attending regular face to face visits with the injured worker, employer, treating health practitioners and allied health professionals, with a view to empower and influence parties to participate in the return to work process and achieve early return to work outcomes; - Educating and informing stakeholders on the return to work process; - Attending medical reviews with the injured worker to promote the implementation of strategies and early intervention;� - Facilitating and monitoring medical and like cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme; - Working closely with internal stakeholders to ensure consistency across portfolios, to produce return to work outcomes, review of entitlements and where possible early determinations; - Assisting and educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand. About you Required: Minimum 1 year high risk claims management experience. Demonstrated strategic claims management of high risk claims. Strong technical/PC skills, customer service focus/communication. Workers compensation claim handling experience including investigation skills, resolution skills, evaluation, negotiating and reserving skills. Preferred: Health or industry related qualifications. Experience in coaching and mentoring staff. Behaviors: Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The Return to Work Specialist is responsible for delivering personalized service and early intervention to support workers, employers, and health practitioners in the return to work process. This includes facilitating face-to-face visits, educating stakeholders, and monitoring claims management strategies.