Returns Assistant at Radius Limited

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

25000.0

Posted On

14 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Electrical Product Handling, IT Skills, Prioritization, Time Management, Hardware Configuration, Stock Management, Testing And Refurbishment

Industry

Business Consulting and Services

Description

Company Description We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description The role of Returns Assistant is important to us. You will be responsible for making sure all returns are processed accurately and within the allocated timescales and all returns related queries are dealt with swiftly. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be… Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records. Actively reacting to queries in the Returns general inbox and processing tickets where necessary for follow ups within a timely manner. Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale. Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team. Assist with any hardware configuration and set up in readiness for use by the Dispatch team. Assist with training new members of staff on all Returns related processes and procedures. Undertake training for and adhere to all Health and Safety, Manual handling processes. What do we expect of you? Excellent attention to detail Experience of working with complex or electrical products – desirable. A quick learner with the ability to think on your feet. Competency across a range of IT skills Ability to prioritise and keep to deadlines within a fast-paced environment. Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. Our benefits: 25 days holiday + bank holidays Annual salary review Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility treatment and in the event of pregnancy loss ‘Cycle to work’ scheme And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment. #LI-JW1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. Department: Customer Service & Operations Compensation: up to GBP 25000 - yearly

Responsibilities

The role involves processing returns accurately within SLAs and managing the returns inbox. Responsibilities include testing, refurbishing, and categorizing returned stock for resale while supporting the Goods In process.