OVERVIEW

Bee Inspired Clothing is a fast-growing online retailer dedicated to delivering high-quality products and an exceptional shopping experience to customers worldwide. We pride ourselves on efficient order fulfillment, outstanding customer service, and hassle-free returns. Our Returns Department plays a vital role in maintaining our reputation for excellence.
The Returns Department Associate is responsible for processing, inspecting, and documenting customer returns in a timely and accurate manner. This role ensures that returned items are evaluated for resale, repair, or disposal, while maintaining detailed records in accordance with company policies. The position also involves collaborating with customer service and warehouse teams to resolve return-related issues and ensure customer satisfaction.
This role will be based within the company warehouse and full training will be provided.

REQUIREMENTS

• Previous office experience is essential
• Strong computer skills, including proficiency in Microsoft Office and Google Workspace
• Administrative experience with a focus on clerical duties preferred
• Excellent phone etiquette and communication skills
• Exceptional organisational skills with the ability to prioritise tasks effectively
• Experience in data entry with attention to detail
• Familiarity with QuickBooks is a plus
  We welcome applications from individuals who are eager to contribute positively to our team while developing their professional skills in a supportive environment.
  Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In perso

KEY RESPONSIBILITIES

• Processing Returns: Receive, log, and inspect all returned merchandise according to company procedures.
• Quality Checks: Verify returned products for condition, completeness, and compliance with return eligibility criteria.
• System Updates: Accurately update inventory and return details.
• Disposition Decisions: Determine next steps for returned items—restock/dispose
• Collaboration: Work closely with customer service to resolve discrepancies or customer concerns.
• Packaging & Restocking: Repackage eligible items for resale in compliance with quality standards.
• Compliance: Follow safety and handling protocols, and adhere to company policies and deadlines.

DUTIES

• Provide administrative support including data entry and clerical tasks
• Manage phone communications with professionalism and courtesy
• Maintain organised records and files, ensuring easy access to information
• Utilise Microsoft Office and Google Workspace for documentation and presentations
• Assist in bookkeeping tasks using QuickBooks as required
• Perform typing duties with accuracy and speed
• Collaborate with team members to enhance office efficiency
• Handle correspondence and manage schedules effectively