RETURNS MANAGER – DUBLIN AIRPORT CAR RENTAL

Full-Time | Permanent
Teamworx are recruiting for an experienced Returns Manager to join their clients busy team at Dublin Airport. This is a permanent, full-time position requiring full flexibility across a 7-day roster. Reporting to the Airport Operations Manager, you’ll play a vital role in overseeing the vehicle returns process, leading a high-performing team, and ensuring an exceptional customer experience at every stage.
This role is perfect for someone who thrives in a fast-paced environment, can juggle multiple priorities with ease, and leads by example. You’ll bring strong people management skills, operational awareness, and a hands-on attitude to streamline return operations while maintaining high service standards.

SKILLS & EXPERIENCE REQUIRED

• Minimum 2 years’ experience in a management or supervisory role, ideally in car rental, transport, logistics, or a similar operational setting.
• Proven leadership skills with the ability to motivate teams and manage performance.
• Excellent communication, problem-solving, and conflict resolution skills.
• Highly organised, with strong attention to detail and the ability to multitask in a high-volume environment.
• Confident using Microsoft Excel and other business systems.
• A proactive, hands-on approach with a strong “can-do” attitude.
• Full, clean driving licence is essential.
  If you’re a motivated, customer-focused leader looking for your next challenge in a fast-paced operational role, we’d love to hear from you.
  Please contact Maurice Powell ( Commercial Director ) or Jody Murphy (Recruitment Consultant) for more detail 045 898037

• Manage and oversee all aspects of the vehicle return process, ensuring it runs smoothly, efficiently, and in line with company procedures.
• Deliver an outstanding customer experience at every interaction, handling feedback and resolving issues professionally and effectively.
• Lead, train, support, and develop a team of return agents, setting clear expectations and continuously coaching for performance improvement.
• Use metrics and KPIs to monitor team output, identify process gaps, and implement solutions to improve efficiency, cost, and customer satisfaction.
• Ensure vehicle checks, documentation, and damage reporting are carried out to a high standard and all reporting is accurate and transparent.
• Work collaboratively with valet and fleet teams to manage vehicle flow, space utilisation, and timely processing of returns.
• Oversee daily and weekly staff rosters for both terminal and off-site locations, ensuring adequate coverage during peak and off-peak periods.
• Support operational readiness across return sites and proactively manage resource planning based on forecasted return volumes.
• Ensure compliance with all company policies, procedures, and health & safety standards.
• Perform additional tasks or project work as required by the business.