Returns/Pickups Team Member at Mighty Ape

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Written Communication, Attention To Detail, Returns Processing, Inventory Management, Payment Handling, Order Retrieval, Health & Safety Compliance

Industry

Retail

Description

RETURNS/PICKUPS TEAM MEMBER We’re looking for a vibrant, customer-focused Returns/Pickups Team Member to join our Customer Care team at Mighty Ape. You’ll deliver a smooth experience for customers returning products or collecting orders, keeping the process moving quickly behind the scenes while living our value to Put Customers First. This is a full-time position based at the Mighty Ape Jungle in Silverdale. Hours: Tuesday to Saturday, 9:00am to 5:30pm. YOUR RESPONSIBILITIES * Returns Processing & Sorting: Process customer returns promptly, determine the correct stock outcome (restock, supplier return, repair, or write-off), and record them accurately in our systems. * Returns Correspondence: Email and follow up with customers, suppliers, and product managers regarding return statuses, credits, replacements, and related helpdesk queries. * Counter Service & Order Retrieval: Serve pickup customers warmly and efficiently, retrieving orders promptly to keep wait times to a minimum. * Counter Operations: Handle payments and transactions accurately while keeping the pickup area clean, organized, and well-presented. * Daily Operations & Support: Follow company SOPs, stay task-focused, support newer co-workers with training, and assist with other warehouse or Customer Care duties as requested. * Safety, Compliance & Communication: Comply strictly with all Health & Safety, Security, and Biosecurity policies, stay vigilant of hazards, and keep team leaders updated on completed tasks, process ideas, or absences. WHAT YOU’LL BRING Essential * Excellent customer-facing service skills with a friendly, professional approach. * Strong written communication for handling email correspondence. * Sharp attention to detail for product testing, system recording, and transactions. * Ability to stay on task and follow safety procedures in a fast-paced environment. * Full availability to work the required Tuesday to Saturday roster. Nice to have * Previous experience in retail, customer care, or a warehouse environment. WHY MIGHTY APE * Free Primate subscription * Team member discount * Annual book allowance * Health Insurance subsidy * NZ's favourite destination for games, tech, toys & more * Collaborative, energetic team culture * Real ownership and scope to make an impact * Fun team events, social squad & more

Responsibilities

Manage the end-to-end process of customer returns, including sorting, system recording, and correspondence with stakeholders. Provide efficient counter service for order pickups and maintain a clean, organized pickup area.