THE IDEAL PERSON:

· Have good communication skills
· Have good attention to detail
· Is self-motivated, reliable, and have a ‘can do’ attitude
· Is able to work under pressure in a time-constrained environment

EXPERIENCE AND EDUCATION:

· Full understanding of all company procedures and requirements
· Excellent product knowledge
· Numeracy and literacy skills
· Customer focused
· Good communication skills
· Team Player
· Positive outlook

· Responsible for the management of own brand spares in Waltham Abbey
· Working closely with the customer service team to support customer enquiries for warranty claims
· Working with sales, customer service, quality and warehouse teams to ensure that issues are understood to protect customer service levels and feedback information to the business
· Checking product specifications and compatibility in line with business and customer requirements
· Communicating with Customers to resolve any warranty claims associated with own brand products
· Working closely with the warehouse team to examine goods returned from customers
· Ensure good stock products are returned to their correct location.
· All Branded faulty goods to be placed in quarantine area for inspection or return for credit to manufacturer.
· All own brand faulty products to be stripped down for spares as required
· Maintain accurate stock records for spare parts
· Prepare for and carry out regular Stock Takes in accordance with company stock take procedures.
· General House Keeping duties.
· All duties to be completed in line with current Health & Safety Guidelines.
· Up to date knowledge of products, technology and regulations are maintained.
· Any reasonable duty as requested by your Line Manager.