REVELxp - Operations Manager, University of Illinois at Revel XP LLC

Champaign, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Event Management, Communication, Customer Service, Problem Solving, Negotiation, Budget Management, Training, Staff Management, Organization, Attention to Detail, Decision Making, Team Environment, Time Management, Quick Thinking, Judgment

Industry

Hospitality

Description

Description ABOUT REVELXP REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations. We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team! We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday. This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy. Rhino Sports & Entertainment is a division of REVELXP that provides event staffing personnel to local universities and other venues for a range of large-scale sports and collegiate events. The Operations Manager is an employee of REVELXP who manages all aspects of staffing and operations for guest services at large scale events. This position has the responsibility to recruit local staff, hire and train qualified individuals based on company standards, and manage both the team and the event operations at the venue on the event day. The focus is to satisfy the full deployment request by the client(s) for every assigned event. In addition, this position will manage the full-time account management staff at the assigned location. This position will involve night, weekend, and holiday work and the potential for some travel. KEY RESPONSIBILITIES Duties may be added or changed at any time based on business needs, without requiring additional compensation or benefits. Provide leadership to all account staff in the office and at events, including addressing challenges and needs before, during and after events, displaying quick, decisive thinking and an ability to use good judgment in applying the best possible outcomes for all involved. Establish and maintain constructive relationships with clients, and address concerns in a positive, professional manner. Lead large-scale staff training to both company and client’s venue standards, such as Venue Breakouts, Emergency Management, Customer Service, Positive Team Environment, and Staff Job Duties. Manage the assigned location’s budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups. Communicate regularly with the REVELXP Divisional Management Team providing regular updates on internal and external account operations. Create and track all event invoices using the workforce management solution system. Ensure team compliance with all company administrative policies and procedures. Ensure capability to work longer hours/days as necessitated by large events and extensive training sessions. KEY ACCOUNTABILITIES Work calmly, quickly and energetically in a fast-paced environment, efficiently handling multiple tasks Successfully operate with a significant level of independence in the management of day-to-day duties and responsibilities Lead by positive example professionally and personally Respond to change and constructive feedback in a positive and productive way Emphasize exceptional customer service Demonstrate effective organization and attention to small, yet critical, details Demonstrate excellent problem solving and negotiation skills Requirements MINIMUM QUALIFICATIONS Bachelor’s degree in sports management or a related field, or an equivalent combination of education and experience, is required. Minimum of two years of large-scale event management experience is required. Proven leadership and effective communication experience in managing large groups of people in a fast-paced environment. Excellent verbal and written communication skills, including speaking in front of large groups, as conducting training will be required. Ability to help create and understand event budgets and EBITDA targets. Excellent computer skills with proficiency in Microsoft Word and Excel.

Responsibilities

The Operations Manager manages all aspects of staffing and operations for guest services at large-scale events, including recruiting, hiring, and training staff. They also oversee event operations and maintain relationships with clients to ensure successful event execution.