• Job ID: 57260
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Revenue Services, Various - See Below
• Work Location: 5100 Yonge St, Toronto, M2N 5V7
• Job Type & Duration: Full-time, Permanent Vacancies
• Hourly Rate and Wage Grade: $31.60 - $34.48 per hour
• Shift Information: Monday to Friday, 35 Hours per Week
• Affiliation: L79 Full-time
• Number of Positions Open: 10+
• Posting Period: 26-Aug-2025 to 10-Sept-2025
  Section Information & Requirements
  1 Permanent Vacancies - RevSvcs Utility Billing & Parking Ticket Unit

This position is responsible for the billing of Water, Sewage and Solid Waste Services on the Utility Accounts and perform supporting clerical services, telephone and counter enquiries regarding billings, readings, etc.

• The ability to perform complex calculations and data analysis is needed for this vacancy.

YOUR APPLICATION MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Experience in providing clerical and administrative support in a financial/corporate environment, i.e. preparing letters, correspondence
• Experience using Microsoft Office Suite, (e.g. Word and Excel).
• Experience entering, retrieving data and maintaining databases.
• Experience working in a customer service environment dealing directly with the public, in person and by phone/mail.
• Experience performing complex calculations and data analysis.
• Must possess a valid Province of Ontario Class “G” Driver’s Licence and able to pass and maintain a City’s operator’s permit. (Only required for the RevSvcs UB&PT Investgtns Utility Billing Unit)

MAJOR RESPONSIBILITIES:

• Extracts information from Water Management and Collection System (WMACS) to verify property address, billing information and account number on receipt of requests for New Service Reports from Toronto Water/Solid Waste Management, lawyers, owners, agents, etc.
• Arranges inspection appointment for Utility Billing Inspection Unit and calculates new bills as necessary.
• Updates account on Tax Management and Collection System (TMACS)/Water Management and Collection System (WMACS).
• Creates new water and solid waste to calculate and issue billings.
• Answers telephone and counter inquiries, reviewing and completing back-office customer service tickets regarding tax, and utility accounts, meter requests, new accounts, supplementary bills, and added penalties.
• Prepares service orders to confirm meter and MTU (meter transmission unit) information and configuration.
• Initiates tax/water account updates containing premises address, account number, transaction code, terms involved, reason for cancellation and forwards the information to supervisor.
• Searches and verifies records for the issuance to tax/water certificates, checks journal entries regarding charges, payments, etc.
• Processes water and solid waste bills to ensure correct account balances.
• Issues agent agreement forms where owner is not the occupant. Prepares letters for invalid agent agreement forms received.

This position is responsible for the billing of Water, Sewage and Solid Waste Services on the Utility Accounts and perform supporting clerical services, telephone and counter enquiries regarding billings, readings, etc.

• The ability to perform complex calculations and data analysis is needed for this vacancy

This position is responsible for performing detailed investigations to support Utility Billing and the Vacant Home Tax program, which is achieved by reviewing and analyzing water consumption data, attending field inspections, and completing reports of those findings. This position also investigates complaints, provides verbal and/or written explanation regarding utility accounts, and analyzes water consumption and bills accordingly.

• A valid Province of Ontario Class “G” Driver’s Licence and City’s operator’s permit is needed for this vacancy/
• Field Inspections are required for this unit