ABOUT US

Here at Encompass Health Solutions, we’re experts in the business of healthcare. As a Revenue Cycle Billing & Administrative Support Specialist, you will be part of a supportive, professional team that provides the highest quality of care to our customers.

POSITION SUMMARY:

The Revenue Cycle Billing & Administrative Support Specialist is responsible for accurately posting payments, adjustments, and denials from insurance companies, patients, and other payers into the billing system. This role ensures that patient accounts are updated in a timely manner, supports the revenue cycle team by reconciling deposits, and helps maintain accurate financial records. The role will also include preparing of deposits, bank and mail drop off/pick up, scanning, and additional administrative work.

QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent.
• Billing or technical certificate is preferred.
• Minimum of 1–2 years of medical billing or payment posting experience preferred.
• Knowledge of Epic systems.
• Knowledge of multiple insurance carriers.
• Knowledge of ICD, CPT, HCPC coding, ability to read EOBs, post payments and research refunds.
• Familiarity with insurance EOBs, ERAs, and medical billing terminology.
• Strong attention to detail and accuracy.
• Proficiency with medical billing software and Microsoft Office (Excel/Word).
• Ability to make decisions and work independently and as part of a team.
• Strong organizational and communication skills.
• Constant customer service focus.
• Familiarity with HIPAA rules.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced work environment.
• Sound analytical and problem–solving skills.

WORK ENVIRONMENT:

• Office-based (in-person and hybrid, will require 2-3 days in office).
• Standard business hours, with flexibility during month-end or peak workload periods.
  Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
  Job Type: Full-time
  Pay: $20.00 - $22.00 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate to Appleton, WI Areal: Relocate before starting work (Required)
Work Location: Hybrid remote in Kimberly, WI 54911
Job Type: Full-time
Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Kimberly, WI 5413

• Accurately post insurance and patient payments, contractual adjustments, and denials into the practice management system.
• Reconcile daily deposits and payment batches with electronic remittance advice (ERA) and explanation of benefits (EOB).
• Identify and correct posting errors and discrepancies promptly.
• Maintain accurate records of all payments and adjustments.
• Communicate with insurance companies or internal billing staff regarding posting-related issues.
• Assist in resolving payment discrepancies and underpayments.
• Support month-end closing processes by ensuring all batches are balanced and posted.
• Maintain compliance with HIPAA and company confidentiality policies.
• Prepare mail for multiple clients and take deposits to the bank or remote scan them into the proper bank.
• Prepare claims and other items for outgoing mail and take to mailbox.
• Scan items into our electronic software system.
• Provide administrative support to the billing department as needed.