WE’RE TEND — DENTAL DONE DIFFERENTLY.

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.
Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.
Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.
We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.
At Tend, we’re building a dental experience that’s human. That means thoughtful care, modern studios, and a team that always puts our members first. Behind the scenes, our Revenue Cycle team plays a key role in making that experience seamless—ensuring every payment, adjustment, and refund is handled with care, accuracy, and transparency.
We’re looking for a Revenue Cycle Specialist to focus on credit balance resolution. You’ll analyze account credits, post payments, process refunds, and partner with both internal teams and studio teams to resolve discrepancies—making sure our members are getting the best care, both clinically and financially.
This position is based in Nashville, TN, working a hybrid schedule on-site at our headquarters every Tuesday and Wednesday.

Review and resolve credit balances on member accounts with precision and speed.

• Accurately post insurance and member payments, along with necessary adjustments, to patient ledgers.
• Process both voluntary and involuntary refunds with efficiency and a member-first mindset.
• Maintain detailed documentation of all transactions for audit and compliance purposes.
• Collaborate cross-functionally with studio and RCM team members to investigate discrepancies and maintain accurate account balances.

• Act as a trusted partner—clear, concise, and collaborative in all communications.

• • Jump in on additional projects or duties as needed by RCM leadership.