REVENUE CYCLE MANAGEMENT (RCM) SUPERVISOR, ACCOUNTS RECEIVABLE (AR) MANAGEMENT

Metro Vein Centers
Hybrid
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people?s quality of life by relieving the often painful and highly treatable symptoms of vein disease?such as varicose veins and heavy, aching, swollen legs. We currently operate 60+ clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.

REQUIRED EDUCATION AND EXPERIENCE

• 3+ years of healthcare billing experience, including managing denials, rejections, and patient balances.
• 1+ years of experience in a leadership role (e.g., Senior, Lead, Auditor, etc.).
• Experience with AR management systems and reporting tools (e.g., Athena, Epic, Cerner, Meditech, or other healthcare platforms).

PREFERRED EDUCATION AND EXPERIENCE

• Experience with Athena Practice (formerly Centricity, Athena IDX).
• Experience working with RCM vendors (onshore or offshore).

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work Setting: In-office, with a transition to hybrid once successfully trained.
• Physical Requirements: Sitting, standing, and lifting up to 25 lbs.
• Travel Requirements: None.
  Additional Information
  This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice

• Lead & mentor a team of 10?14 RCM Specialists, providing guidance, training, and performance feedback.
• EFT/ERA Enrollments
• Bank Reconciliation
• Offshore and onshore team management
• Monitor and analyze denial trends and identify opportunities for process improvements or training needs.
• Manage & resolve complex or escalated AR issues, including denials, underpayments, and patient billing discrepancies.
• Develop and maintain SOPs (Standard Operating Procedures) based on department, payor, and industry knowledge.
• Monitor performance metrics and set individual/team goals for accounts receivable collection, aging, and resolution.
• Ensure comprehensive training for all new hires as well as continuing education/training for existing team members.
• Coordinate staffing & coverage to ensure efficient team performance.
• Participate in hiring processes, including interviewing and selecting new team members.
• Support special projects as assigned by senior RCM leadership.