The Revenue Cycle Training Coordinator (RCTC) serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum.
The RCTC will facilitate training programs and perform assorted administrative and operational functions; this includes assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database.
The RCTC is responsible for providing specialized support for high complexity workflows and technical EHR system issues with intermittent supervision/review. The requires independent research of internal and vendor documentation and must be able to use independent judgment to determine when workflow and SOP deficiencies must be presented to management for review/optimization or direction for resolution.

EMPLOYMENT QUALIFICATIONS

Required Education:
Bachelor’s Degree or equivalent related experience required
Preferred Education:
Licensure/Certification Required:
N/A
Licensure/Certification Preferred:
Epic certification or Epic credentialed trainer preferred.

MINIMUM QUALIFICATIONS

Years and Type of Required Experience
Two (2) years’ training, teaching or business coaching experience.
Experience within a large hospital or integrated healthcare delivery system.

Other Knowledge, Skills and Abilities Required:

• Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences.
• Excellent communication, organizational and customer service skills.
• Highly collaborative
• Proficient in Medical Terminology and HIPAA
• Excellent MS Office skills
• Demonstrated ability to learn quickly and follow through.
• Strong interpersonal skills with the ability to motivate and build relationships.
• Able to travel to multiple hospital sites, corporate settings, and seminar locations.
• Able to work under stressful conditions while maintaining professionalism.
• Work will often require flexibility and meeting tight deadlines.
• Able to communicate with many different customers and seeking solutions to move the organization forward.
• Ability to make independent decision in problem solving.
• Ability to prioritize own work.
• Ability to work well with individual associates.
• Able to work well on a team.
• Independently develop new educational programs.
• Able to participate in process improvement initiatives.

Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred:

PHYSICAL REQUIREMENTS

Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel, Squat
Work Position: Sitting, Walking, Standing

ADDITIONAL PHYSICAL REQUIREMENTS/ HAZARDS

Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity
Hazards:

Please refer the Job description for details