ABOUT US

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

• Play a critical role in the end-to-end billing within our Retirement Communities and Aged Care. This includes everything from admission to discharge, fee and subsidy updates, billing, debt collection and account reconciliation & administration.
• Manage government subsidies for residential aged care, including government funding, and reconciliation of funding and end of month reporting.
• Establish sustainable and scalable billings processes as they relate to customer service.
• Resolve resident and their authorised representatives’ queries in relation to village billings with empathy and in a timely manner.