WHAT YOU’LL BE DOING

As a Revenue Officer, you’ll be out and about across our network, both on trains and at stations, where you will:

• Deliver exceptional customer service while ensuring fair travel for all passengers.
• Handle travel irregularities such as Unpaid Fare Notices, Travel Incident Reports, and Penalty Fares.
• Work closely with Train Conductors to find the most effective ways to protect revenue and support customers.
• Apply Railway Byelaws, rules, and regulations in a fair and professional manner.