Revenue Operations Analyst at 8X8 INTERNATIONAL PTE LTD

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Financial Modeling, Excel, Power BI, SQL, Billing Systems, Data Reconciliation, Revenue Recognition, Cost Allocation, Margin Management, Process Improvement, Stakeholder Management, Collaboration, Problem Solving, Attention to Detail, Technical Agility

Industry

IT Services and IT Consulting

Description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram. The Revenue Operations Analyst, CPaaS plays a crucial role in safeguarding revenue integrity and ensuring accurate financial operations across the business. This role sits at the intersection of Finance, Sales Operations, Product, and Delivery, responsible for analyzing commercial data, identifying revenue or margin leakage, and implementing controls to prevent future occurrences. You’ll work hands-on with internal systems, supplier invoices, Power BI dashboards, and CRM data to ensure that what’s sold, delivered, and invoiced is aligned and that commissions, costs, and margins are accurate and transparent. Key Responsibilities Revenue Assurance & Margin Analysis Monitor end-to-end revenue flow across quoting, billing, and supplier systems to detect discrepancies or leakage. Compare supplier invoices against internal data (usage, pricing, and cost metrics) to validate accuracy and flag anomalies. Perform margin and cost analysis to identify unprofitable customers, pricing errors, or billing mismatches. Partner with Finance and Product teams to ensure cost structures and supplier rates are correctly reflected in pricing models. Commissions & Incentives Calculate and validate monthly sales commissions based on deal data, revenue recognition, and payment terms. Maintain commission trackers, ensuring data consistency between Salesforce, billing, and finance systems. Support leadership with analysis of compensation performance, target attainment, and payout accuracy. Data Analysis & Reporting Build and maintain dashboards (Power BI or Excel) to monitor revenue, margins, and deal performance. Create actionable insights for leadership on trends in profitability, leakage, or cost fluctuations. Assist in monthly/quarterly business reviews with clear, data-driven summaries and recommendations. Process Improvement & Governance Identify recurring issues causing revenue or margin leakage and drive process or system changes to fix root causes. Collaborate with Sales Ops, Finance, and Engineering teams to automate data reconciliation and reporting workflows. Support audits and ensure compliance with internal controls and financial policies. Cross-Functional Collaboration Work closely with Deal Desk, Finance, Billing, Carrier and Product teams to ensure pricing accuracy and cost alignment. Partner with Sales Leadership to ensure forecasting and commission calculations reflect true business performance. Provide ad-hoc analysis or operational support for strategic CPaaS initiatives. Work on Credit Limit Requests. Partner with Sales Operations on Forecasting, data extraction and data analysis. Qualifications Experience & Knowledge Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field. 3-5 years of experience in Revenue Operations, FP&A, Business Operations, or related analytical roles (CPaaS, SaaS, or telecom preferred). Strong analytical and financial modeling skills; advanced Excel, Power BI, SQL proficiency required. Experience with billing, and ERP systems; knowledge of data reconciliation processes is a plus. Understanding of revenue recognition, cost allocation, and margin management principles. Skills & Competencies Analytical precision: Highly skilled in data validation, variance analysis, and identifying trends or anomalies. Financial acumen: Deep understanding of P&L drivers, gross margin analysis, and commission logic. Process-driven mindset: Ability to map, optimize, and document financial workflows for scale. Technical agility: Comfortable navigating large datasets, system exports, and BI tools. Stakeholder management: Communicates insights clearly to both technical and non-technical audiences. Character & Personality Traits Detail-obsessed: Never let a discrepancy go unexplained. Ethical & trustworthy: Handles sensitive financial data with integrity and confidentiality. Proactive problem-solver: Spots risks early and takes initiative to fix them. Collaborative: Works effectively with cross-functional teams under tight deadlines. Curious & resourceful: Always seeks to understand how data connects across systems. Calm under pressure: Maintains accuracy even when juggling multiple high-stakes tasks #LI-JL1 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. We’re glad you’re here. But this isn’t our main career hub—think of it as a side door. For the full experience—including how we hire, what life at 8x8 is really like, and all our current open roles—head over to our main careers site. 👉 Explore Careers at 8x8 👉 See Open Roles 👉 Learn How We Hire Meet our people, explore our EVP pillars, and learn how we’re shaping the future of connected communication. Want to see what life at 8x8 really looks like? Follow us for a behind-the-scenes look at our people, culture, and what we’re building together. LinkedIn | Instagram | Facebook Glassdoor | Twitter (X) | YouTube

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Responsibilities

The Revenue Operations Analyst is responsible for analyzing commercial data, identifying revenue or margin leakage, and implementing controls to prevent future occurrences. This role involves monitoring revenue flow, validating supplier invoices, and ensuring accurate financial operations across the business.