Overview:
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
This role reports to the Vice President of Sales and Marketing Operations and will support the lead-to-opportunity process focused on the SDR and Inside Sales function. This will be a process and data-driven role in a fast-paced, ever-changing environment. The individual will be flexible, process-oriented, and a change agent focused on planning, alignment, and execution.
Principal Responsibilities:

Principal Responsibilities:

• Sales Process & Infrastructure:
• Architect and execute a scalable inside sales operations framework that enables predictable, high-quality pipeline creation across global SDR teams.
• Standardize Rules of Engagement (ROE), workflows, and operating procedures to ensure consistency across inbound and outbound motions.
• Serve as the primary administrator and owner of Salesloft—leading implementation, integration with Salesforce, adoption, training, and optimization.
• Lead Management & Routing
• Partner with Marketing, Sales Leadership, and Marketing Ops to define, implement, and maintain lead routing rules and SLAs in CRM systems to ensure speed-to-lead and alignment with ICP targeting.
• Continuously monitor and refine lead qualification criteria to maximize MQL-to-SQL conversion and pipeline creation.
• Establish processes to ensure 100% of qualified leads are acted on within SLA.
• Tool & Technology Management
• Manage the inside sales tech stack, including Salesforce, Salesloft, ZoomInfo, LinkedIn Sales Navigator, Gong, AI-enabled tools, and future additions.
• Evaluate and recommend new tools to improve SDR productivity and efficiency.
• Act as liaison with vendors to manage contracts, troubleshoot issues, and implement enhancements.
• Data, Reporting & Insights
• Build and maintain dashboards, reports, and analytics to track SDR productivity, activity levels, pipeline health, and conversion rates.
• Deliver actionable insights to SDR Leadership, Marketing, and Sales to inform strategy and execution across all sales and marketing functions.
• Champion data hygiene best practices and establish processes to maintain CRM accuracy.
• Cross-Functional Collaboration:
• Partner with SDR Leadership to align on territory coverage, campaign strategy, and pipeline goals.
• Work closely with Marketing and Demand Generation to optimize campaign follow-up and provide feedback loops on lead quality.
• Collaborate with Product Marketing, Sales, and Demand Generation to equip SDRs with differentiated messaging and outreach tactics.

Position Requirements:

Position Requirements:

• Bachelor’s degree in business, Marketing, or a related field with 5+ years of experience in Marketing or a Sales operations-related role
• Proven experience in sales/marketing operations, preferably with SalesLoft.
• Strong analytical skills and attention to detail.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau).
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• Proactive, with a hands-on and can-do attitude.

• Sales Process & Infrastructure:
• Architect and execute a scalable inside sales operations framework that enables predictable, high-quality pipeline creation across global SDR teams.
• Standardize Rules of Engagement (ROE), workflows, and operating procedures to ensure consistency across inbound and outbound motions.
• Serve as the primary administrator and owner of Salesloft—leading implementation, integration with Salesforce, adoption, training, and optimization.
• Lead Management & Routing
• Partner with Marketing, Sales Leadership, and Marketing Ops to define, implement, and maintain lead routing rules and SLAs in CRM systems to ensure speed-to-lead and alignment with ICP targeting.
• Continuously monitor and refine lead qualification criteria to maximize MQL-to-SQL conversion and pipeline creation.
• Establish processes to ensure 100% of qualified leads are acted on within SLA.
• Tool & Technology Management
• Manage the inside sales tech stack, including Salesforce, Salesloft, ZoomInfo, LinkedIn Sales Navigator, Gong, AI-enabled tools, and future additions.
• Evaluate and recommend new tools to improve SDR productivity and efficiency.
• Act as liaison with vendors to manage contracts, troubleshoot issues, and implement enhancements.
• Data, Reporting & Insights
• Build and maintain dashboards, reports, and analytics to track SDR productivity, activity levels, pipeline health, and conversion rates.
• Deliver actionable insights to SDR Leadership, Marketing, and Sales to inform strategy and execution across all sales and marketing functions.
• Champion data hygiene best practices and establish processes to maintain CRM accuracy.
• Cross-Functional Collaboration:
• Partner with SDR Leadership to align on territory coverage, campaign strategy, and pipeline goals.
• Work closely with Marketing and Demand Generation to optimize campaign follow-up and provide feedback loops on lead quality.
• Collaborate with Product Marketing, Sales, and Demand Generation to equip SDRs with differentiated messaging and outreach tactics