COMPANY OVERVIEW

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

BASIC QUALIFICATIONS:

• 4+ years experience of Order Management, Deal Desk, Sales Operations or Sales Support experience in the technology industry
• Bachelor’s degree or equivalent combination of education and experience
• Contract structuring and commission calculation experience
• Strong level of expertise in Microsoft suite of tools, Apttus and Salesforce.com applications
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues, ability to think quickly
• Strong research, analytical, and problem-solving abilities, and extreme attention to detail
• Ability to work independently and excel in a fast growing/fast paced environment delivering accuracy while managing deadlines where adaptability is imperative
• Ability to understand broader business and financial issues and juggle multiple projects and tasks
• Ability to maintain a positive attitude in stressful situations while working within a team environment

PREFERRED QUALIFICATIONS:

• Process improvement and project management experience

WHAT YOU’LL DO

The Revenue Operations Contract Specialist will be responsible for supporting a number of Sales teams across the EMEA region in deal structuring, ensuring orders are in compliance with company’s Revenue Operations amp; Order Bookings policies and also ensuring applicable Revenue Recognition accounting rules are adhered to. The role will include extensive coordination with multiple internal departments including Accounting, Sales Operations, Commissions, Legal, Professional Services and Customer Care. Individual must be able to work in a team environment, be self-motivated, well-organized and extremely detail-oriented with demonstrated problem solving and decision-making skills.
This position reports to the Manager, Revenue Operations

RESPONSIBILITIES:

• Provide pre-sales internal support amp; guidance to Account Executives and Account Managers on contract negotiations
• Assist Sales in addressing ongoing customer satisfaction inquiries related to contract, invoice and product issues
• Review submitted order forms for completeness, accuracy, and conformance to DocuSign sales order acceptance policies
• Work with Sales and Collections to deconstruct and solve complex billing issues and assist in account reconciliations for customer billing investigations and disputes
• Process contracts and orders and ensure all documentation complies with revenue and company policies
• Manage provisioning/delivery issues
• Respond to process and policy questions and effectively communicate requirements to SalesWork with Rev Rec, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure correct revenue recognition
• Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
• Participate in process development and improvement projects, as well as other ad hoc projects
• Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
• Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or workaround based on that analysis
• Share best practices with and provide cross training for peers, team members and outside business units, in order to enhance the quality and efficiency of support and contribute to the knowledge base
• Assist Sales Team in creating contract/orders when required
• Ensure all approved requests have been properly documented in accordance with Revenue Operation processes, escalated to the appropriate approval level, and resolved within SLA