WHY JOIN WODIFY?

Because your ideas matter. Because you’ll drive real impact. Because you’ll grow here.At Wodify, we’re empowering fitness & wellness businesses and their clients around the world with cutting-edge technology. We’ve connected 2 million people across 5,000 businesses in 95+ countries—and we’re just getting started. Join us and shape the future of fitness tech.
As Revenue Operations & Customer Experience Manager, you play a critical role in scaling and optimizing operations that support both revenue generation and customer-facing teams. This role is ideal for someone who is analytically minded and operationally savvy—someone who thrives in systems, process design, and data-driven decision-making. You’ll be responsible for unlocking efficiencies across the entire customer lifecycle, surfacing actionable insights, and supporting cross-functional initiatives that drive revenue growth while improving customer experience and reducing cost to serve. From building automation across the revenue lifecycle to enabling smarter handoffs between teams, you’ll ensure every customer interaction is high-impact and every internal system is scalable.

KNOWLEDGE, SKILLS & ABILITIES:

• 3-5 years of experience in revenue operations, customer experience operations, or business operations within SaaS environment
• Strong systems and process mindset with ability to design scalable solutions while maintaining exceptional customer experience
• Advanced analytical skills with ability to transform complex data into clear, actionable insights and compelling presentations
• Proficient with CRM/CS platforms (Salesforce, HubSpot, Gainsight, Zendesk) and data visualization tools
• Deep understanding of SaaS metrics including ARR, MRR, NRR, GRR, LTV, CAC, churn, and NPS
• Excellent cross-functional collaboration and communication skills with proven ability to work across Sales, Customer Success, Product, and Marketing teams
• Detail-oriented with strong project management skills and bias toward fast execution and continuous improvement
• Experience with compensation program management, workflow automation, and process optimization

EDUCATION & TRAINING:

• Bachelor’s Degree in a relevant field
• 7+ years of demonstrated success in a sales management or operations, FP&A, or business operations role
• 5 to 7 years of experience in people management

Please refer the Job description for details