Revenue Operations Manager - Customer Success at Brex

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

193230.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Operations, Customer Success, Sales Strategy, Data Analysis, Sales Processes, Cross Functional Collaboration, Stakeholder Management, Salesforce, Problem Solving, Communication, Operational Efficiency, Forecasting, Pipeline Management, Incentive Design, Project Management, Attention to Detail

Industry

Financial Services

Description

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you’ll do Brex is looking for an individual to join the Revenue Operations Team, which is responsible for driving revenue growth in close partnership with Post Sales revenue leaders. We help revenue teams drive consistent growth through regular reporting, analytical insights, process improvements, systems updates, strategic initiatives, cross-functional alignment, incentive design, and coverage model design. You should have an analytical mindset with a curiosity to get to the right solution to every problem. The ability to translate data into insights is critical as you will work closely with the your Revenue Operations peers, enablement, finance, systems, data, and revenue teams. You are also skilled at up-leveling complex data and insights to clearly communicate with business partners and GTM managers to improve performance and operational efficiency. Where you'll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Be a trusted business partner with Post Sales GTM Leaders in improving the strategy, coverage model, operating rhythm, and incentive compensation structure to drive revenue growth Collaborate with enablement, data, finance, systems, marketing, operations, and other revenue operations team members to support your business and implement improvements Own reporting and analyzing the forecast, pipeline, sales capacity, rep productivity, territory carving, incentive design, variable compensation of your GTM team Identify, analyze, scope, and run operational projects that drive revenue growth or improve efficiency of GTM teams Report on projects or team performance to senior leadership, showing a clear narrative and understanding of business dynamics Drive the annual planning process for the GTM team you support, working closely with business partners, finance, and other teams to balance various goals and requirements Monitor ROE escalations and improve on ROE to drive increased clarity and operational efficiency Requirements 3-5+ years of experience in customer success operations, revenue operations, sales operations, sales strategy, business operations, sales finance, or similar; preferably at a Fintech or SaaS company Comprehensive understanding of sales processes and methodologies in a scaled revenue organization Demonstrated success operating in a cross functional environment and delivering outcomes Strong problem solving skills and collaborative approach to solutioning Ability to influence without authority and strong stakeholder management and communication skills Extensive experience with Salesforce and other GTM systems, including workflows between GTM teams Analytical mindset with the ability to quickly interpret data and do deeper analyses Must be willing to work in office 2x per week on Wednesday and Thursday Strong attention to detail including in documentation and communication Compensation The expected salary range for this role is $154,584 to $193,230. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Responsibilities

The Revenue Operations Manager will partner with Post Sales GTM Leaders to improve strategies and drive revenue growth. Responsibilities include reporting, analyzing forecasts, and managing operational projects to enhance efficiency.