Revenue Operations Specialist

at  Fresha

About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

KEY ACCOUNTABILITIES:

• Revenue Operations & Process Optimisation
• Support the development and execution of scalable revenue operations strategies to improve efficiency across Europe and North America.
• Continuously refine and optimise sales and account management processes, ensuring commercial teams can operate effectively and drive revenue growth.
• Provide strategic insights and recommendations on optimisations that can be scaled globally to enhance efficiency and drive impact across the business.
• Identify and remove operational bottlenecks, working cross-functionally to improve workflows and increase efficiency.
• Document, maintain, and enhance commercial team processes, ensuring best practices are implemented and followed.

Sales & Commercial Performance Analysis

• Track, measure, and analyse sales performance and revenue metrics, providing actionable insights to drive commercial decision-making.
• Monitor sales pipeline performance, identifying trends, conversion rates, and opportunities for improvement to be shared with the Head of Business Development for implementation.
• Support revenue forecasting efforts, ensuring data accuracy and providing insights into market trends.

• Leverage data to inform strategic initiatives, helping leadership make informed decisions on sales and account management strategies.

CRM Reporting & Data Insights

• Utilise HubSpot to extract and analyse key sales and revenue data, ensuring commercial teams have access to actionable insights.
• Maintain data accuracy and integrity within reporting, ensuring clear and consistent metrics for decision-making.
• Work closely with the CRM Admin to enhance reporting capabilities, ensuring teams can effectively track performance and optimise their workflows.

• Support Sales and Account Management teams with CRM best practices and reporting insights, without overlapping with CRM administration responsibilities.

Cross-Functional Collaboration & Strategic Initiatives

• Ensure seamless alignment between Sales, Account Management, and Customer Experience teams, enabling a cohesive approach to revenue growth.
• Collaborate with Marketing to improve lead to active ratios, ensuring a smooth transition from new sign-up to active partner.
• Work closely with commercial leadership to identify strategic opportunities, contributing to key projects that enhance overall operational effectiveness.
• Support the rollout of new tools, processes, and strategies, ensuring commercial teams can adapt and perform at their best.

SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED

• 2-5 years’ experience in Revenue Operations, Sales Operations, Commercial Operations, or Business Analytics within a SaaS, tech, or marketplace business.
• Strong understanding of revenue operations, sales processes, and commercial workflows with experience optimising sales and account management operations.
• Proficiency in data analysis & reporting, tracking revenue and sales performance metrics using HubSpot, Excel and Google Sheets.
• Experience with CRM tools (HubSpot preferred) for pipeline tracking, reporting, campaign automation, and data extraction.
• Skilled in process optimisation, identifying inefficiencies, and implementing structured solutions to improve team productivity.
• Strong strategic & analytical thinking, with the ability to translate complex data into actionable insights.
• Cross-functional collaboration experience, aligning Sales, Account Management, Customer Experience, and Marketing to enhance operational efficiency.
• Excellent communication & stakeholder management skills, with the ability to present insights clearly across regions.
• Strong project management capabilities, handling multiple initiatives with a focus on execution and impact.
• Familiarity with sales forecasting, pipeline analysis, and revenue reporting.
• Experience working across multiple regions (Europe & North America preferred) and time zones in a global business environment.
• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field preferred.
• Bonus: Certifications in Revenue Operations, HubSpot CRM, Data Analytics, or Project Management.

As a Revenue Operations Specialist, you will play a pivotal role in ensuring the efficiency, effectiveness, and scalability of revenue-generating teams across Europe and North America. Reporting directly to the Head of Revenue Operations, you will be responsible for optimising processes, enhancing commercial workflows, managing revenue data, and improving reporting accuracy to support key business objectives.
This role requires a strong analytical mindset, the ability to work across multiple departments, and a proactive approach to identifying inefficiencies and opportunities for growth. You will work closely with regional teams to ensure seamless alignment between Sales, Account Management, and Customer Experience, enabling them to operate at peak efficiency and drive sustainable revenue growth.
A key component of this role involves leveraging CRM systems (such as HubSpot) to extract insights, track sales performance metrics, and support commercial teams with data-driven decision-making. Your focus will be on maximising the impact of data and operational improvements on commercial performance.
As part of a fast-paced, innovative company, you will have the opportunity to develop best-in-class revenue operations processes, contribute to strategic initiatives, and work on projects that enhance Fresha’s global revenue strategy. This is an exciting and rewarding role for a highly organised, results-driven professional who thrives in a dynamic environment and enjoys working collaboratively with stakeholders across multiple regions.