Revenue Operations Specialist (Services)
at Yokoy
Amsterdam, Noord-Holland, Netherlands -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 03 May, 2025 | Not Specified | 03 Feb, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Serve as the primary point of contact for Customer Success and Services (CSS) Operations, ensuring seamless communication and support.
- Design, develop and co-own end-to-end processes to ensure radical alignment within the Revenue organisation between Marketing, Sales and CSS.
- Deliver comprehensive technical documentation for any changes or new processes related to CSS.
- Manage reporting and analytical needs for the CSS business in Salesforce and Excel as poweruser. The Business Intelligence team will support you in reporting needs in Tableau.
- Manage the tech stack (Intercom, dotfile, Salesforce Service Cloud) driving ongoing improvements, overseeing access management, and conducting continuous quality assurance checks to ensure compliance.
- Liaise with various stakeholders, including Marketing, Sales, Business Intelligence and IT, to complete operational improvement projects.
- Own the customer provisioning across all Yokoy environments, ensuring efficient and accurate setup.
- Collaborate closely with the Professional Services team and Finance to reconcile partner invoices.
- ️ What you’ll need:
- Bachelor’s degree in finance, business administration, or a related field.
- 3-4 years of proven experience in providing operational support, program management
- Experience with CRM tool such as Salesforce or Hubspot
- Willingness to create operational excellence across Yokoy
- Excellent analytical skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of integrity and professionalism.
- You are fluent in English
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT Software - Other
Sales
Graduate
Proficient
1
Amsterdam, Netherlands
